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Privacy Policy

Privacy Policy
Last Updated On 13-Oct-2023
Effective Date 13-Oct-2023

This Privacy Policy describes the policies of Axle Repair Inc. DBA Axle Mobility, 2033 6th Ave, Suite 600, Washington 98121, United States of America (the), email: hi@axlemobility.com, phone: (323) 970-AXLE on the collection, use and disclosure of your information that we collect when you use our website ( https://axlemobility.com ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

  1. Information We Collect:

    We will collect and process the following personal information about you:

    1. Name
    2. Email
  2. How We Collect Your Information:

    We collect/receive information about you in the following manner:

    1. When a user fills up the registration form or otherwise submits personal information
    2. Interacts with the website
    3. From public sources
  3. How We Use Your Information:

    We will use the information that we collect about you for the following purposes:

    1. Marketing/ Promotional
    2. Creating user account
    3. Customer feedback collection
    4. Enforce T&C
    5. Processing payment
    6. Support
    7. Administration info
    8. Manage customer order
    9. Site protection
    10. User to user comments
    11. Manage user account

    If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

  4. How We Share Your Information:

    We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

    1. Ad service
    2. Analytics
    3. Data collection & process

    We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

    We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

  5. Retention Of Your Information:

    We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

  6. Your Rights:

    Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at hi@axlemobility.com. We will respond to your request in accordance with applicable law.

    You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at hi@axlemobility.com.

    Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

  7. Cookies Etc.

    To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

  8. Security:

    The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

  9. Third Party Links & Use Of Your Information:

    Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

  10. Grievance / Data Protection Officer:

    If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Axle Repair Inc. DBA Axle Mobility, 2033 6th Ave, Suite 600, email: hi@axlemobility.com. We will address your concerns in accordance with applicable law.

Terms of Use

Last Updated: 9/15/23

Terms of Use

Welcome to Axle! Please read these Terms of Use (“Terms”) carefully, which serve as an enforceable
contract between you (“you” or “your”) and Axle Repair Inc. (“axle,”
“we,” “our,” or “us”). These Terms govern your use of our platform, content, and
other products and services (“Services”) and by using our Services, you agree to be bound by these
Terms, including the policies referenced in these Terms. Some of our Services may be software that are downloaded to
your computer, phone, tablet or other device, and you agree that we may automatically update this software, and that
these Terms will apply to such updates.

We may update these Terms from time to time and we reserve the right to do so at any time. If we make material
updates, we will provide notice by either sending an email to the email address specified in your account or by
posting a notice on our platform. Updates will become effective on the day they are posted unless we tell you
otherwise. Your continued use of our Services after updates are posted will mean that you accept the changes, and
any revised Terms will supersede all previous Terms.

YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR
RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, OR TO A TRIAL BY JURY. SEE MISCELLANEOUS
LEGAL TERMS FOR ADDITIONAL DETAIL.

1. Accounts

TL;DR: You need an account to access our platform. Keep your password somewhere safe because you’re
responsible for all activity associated with your account. If you suspect someone else is using your account, let us
know by contacting security@axlemobility.com
immediately.

Account Creation and Continued Access. You must be at least 18 years old to create an account with us. You need an
account for most activities on our platform, including to purchase and access content. When setting up and
maintaining your account, you must provide and continue to provide accurate and complete information, including a
valid email address. You have complete responsibility for your account and everything that happens on your account,
including for any harm or damage (to us or anyone else) caused by someone using your account without your
permission. This means you need to be careful with your password. You may not transfer your account to someone else
or use someone else’s account so don’t share login credentials! If you contact us to request access to
an account, we will not grant you such access unless you can provide us with the information that we need to prove
you are the owner of that account.

Account Termination and/or Cancellation: If we discover that you have created or are using an account that violates
any of our rules, we reserve the right to limit, cancel, or prohibit any use of the Services for any reason in our
sole discretion. You may terminate your Account or your membership service (“Cancel”) at any time. If
you cancel your membership service, you may use the membership service until the end of your then-current recurring
billing period. Membership services cannot be terminated before the end of the billing period for which you have
already paid.

2. Cost of Services, Billing, Payments

TL;DR: You agree to use a valid payment method to access our Paid Services. If you sign up for a membership, you are
signing up for a recurring subscription that will recur unless you cancel.

Paid Services. We may charge you to use certain parts of our Services (“Paid Services”). There are
generally two type of Paid Services – one off content offerings and memberships. We reserve the right to alter
our fees or availability of any content offerings and/or promotions in our discretion without notice.

One off content offerings are an a la carte purchase of specific Services. If you purchase a one off content offering,
you authorize us (or our third-party payment processor) to charge your Payment Method (as defined below) the content
fee listed on our platform and any applicable taxes and fees. If your purchase is based on a promotional rate, the
price applicable to the Services will be the price at the time you complete your purchase of the content (at
checkout).

If you purchase a membership (a “membership services”), the subscription fee will be a recurring fee
listed on our platform and any applicable taxes and fees. If your subscription fee is based on a promotional rate,
you will be charged a fee equal to the promotional rate for the duration of the promotion, and, after the expiration
of the applicable promotion, you will be charged the applicable rate on a recurring basis, and you authorize us (or
our third-party payment processor) to charge your Payment Method (as defined below) the recuring subscription fee on
a recurring basis.

Any price offered for particular content may also be different when you are logged into your account from the price
available to users who aren’t registered or logged in, or when you have purchased a subscription, because some
of our promotions may be available only to new users and/or non-subscribers.

Billing. We use a third-party payment processor (the “Payment Processor”) to bill you for any Paid
Services through a payment account linked to your account (your “Billing Account”). By choosing to use
Paid Services, you agree to pay us, through the Payment Processor, all charges at the prices then in effect for any
use of such Paid Services in accordance with the applicable payment terms, and you authorize us, through the Payment
Processor, to charge your primary Payment Method. You agree to make payment using the primary Payment Method, but if
the Payment Processor is not able to charge your preferred Payment Method, you authorize us to use any Payment
Method stored on record for your Billing Account. We reserve the right to suspend, cancel, or terminate your access
to the Services in the event that we are unable to successfully charge your Payment Method. We are not responsible
for errors by the Payment Processor, and we reserve the right to correct any errors or mistakes that we or the
Payment Processor make(s) even if we have or our Payment Processor has already requested or received payment. If we,
through the Payment Processor, do not receive payment from you, you agree to pay all amounts due on your Billing
Account upon demand.

Recurring Billing. By choosing a recurring membership service, you acknowledge that this Paid Service have an initial
and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Your
recurring fees will automatically renew, meaning your Payment Method will be automatically charged the then-current
applicable rate for the membership services during each subsequent recurring period until you cancel the membership
service or terminate your account.  WE MAY SUBMIT PERIODIC CHARGES (E.G., MONTHLY OR ANNUALLY])
WITHOUT FURTHER AUTHORIZATION FROM YOU, UNTIL YOU PROVIDE PRIOR NOTICE (RECEIPT OF WHICH IS CONFIRMED BY US) THAT
YOU HAVE TERMINATED THIS AUTHORIZATION OR CANCELED THE MEMBERSHIP SERVICES. Your termination/cancellation notice
will not affect charges that have already been submitted or are in process.

3. More about our content

TL;DR: Our Services are intended to be helpful guidance in the world of electric vehicle repair and maintenance.
While we seek to provide world class educational offerings, use of our content and Services is at your own risk. You
are ultimately responsible for complying with all applicable laws, rules, regulations and industry standard safety
guidelines.

We do not make, and expressly disclaim, any representation or warranties of any kind with respect to the suitability,
reliability, availability, security, lack of errors, or accuracy of our Services, and such Services are provided on
an “AS IS” basis. We expressly disclaim any warranties or conditions (express or implied), including
implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We make no
warranty that you will obtain specific results from the use of the Services. We operate in a space that is
constantly evolving, and in which the regulatory landscape across various states can change rapidly and your use of
the Services is entirely at your own risk.

Finally, when you use our Services, you may find links to other websites that we don’t own or control. We are
not responsible for the content or any other aspect of these third-party sites, including their collection of
information about you. You should also read their terms and conditions and privacy policies.

4. License to our content

TL;DR: When you enroll in a course, participate in membership services or access other content, you get a time-based
limited license from us to view it via the platform and no other use. Don’t try to share or commercialize your
access to our content in any way.

If you purchased Paid Services, we grant you a limited, non-exclusive, non-transferable license to access and view
the content for which you have paid all required fees, solely for your personal, non-commercial, educational
purposes, in accordance with these Terms and any conditions or restrictions associated with the particular content
or feature of our Services. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit,
assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or
otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed
by an axle authorized representative.

We reserve the right to revoke any license to use our content at any time and in our sole discretion.

5. Our license to your content

TL;DR: If you share content or feedback on our platform, we can use it. Sharing is caring!

Anything that you post, upload, share, store, provide, or otherwise make available through the Services or via
Feedback (as defined below) is a “User Submission.” We do not guarantee any confidentiality with respect
to your User Submissions, and they may be viewable by others. You are solely responsible for all User Submissions
that you submit or otherwise provide to the Services. You represent that (a) all of your User Submissions are
accurate, complete, up-to-date, and in compliance with these Terms and all applicable laws, rules, and regulations,
and (b) you own or have the necessary rights, licenses, consents, and permissions, without the need for any
permission from or payment to any other person or entity, to exploit and to authorize us to exploit your User
Submissions in all manners contemplated by these Terms. You waive all moral rights in User Submissions which may be
available to you in any part of the world and confirm that no such rights have been asserted. No User Submissions
will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not
be liable for any use or disclosure of any User Submissions.

In addition, if you provide to us any ideas, proposals, suggestions, or other materials (“Feedback”),
whether related to the Services or otherwise, such Feedback will be deemed a User Submission, and you hereby
acknowledge and agree that such Feedback is not confidential, and that your provision of such Feedback is
gratuitous, unsolicited, and without restriction, and does not place axle under any fiduciary or other obligation.

You hereby grant to axle and our affiliates a perpetual, non-exclusive, irrevocable, fully-paid, royalty-free,
sub-licensable (through multiple tiers), and transferable (in whole or part) worldwide license to use, edit,
truncate, aggregate, reproduce, transmit, display, exhibit, distribute, prepare, index, comment on, modify, create
derivative works of, display, perform, and otherwise fully exploit User Submissions in connection the Services and
our (and our successors’ and assigns’) businesses, including without limitation for promoting,
marketing, advertising, and redistributing part or all of the platform or the Services (and derivative works
thereof) in any media formats (whether now existing or hereafter created or discovered) and through any media
channels, whether now existing or hereafter created or discovered (including, without limitation, third-party
websites and feeds).

6. Use Restrictions

TL;DR: You agree you will not use our Services in a way that harms others, or in a way that is illegal and/or not
reasonably intended by axle.

You are prohibited from using our Services to share content that: (i) contains illegal content or promotes illegal
activities with the intent to commit such activities, (ii) contains credible threats or organizes acts of real-world
violence or harasses others, (iii) violates intellectual property, privacy, or other rights, (iv) spams others or
(v) otherwise violates these Terms.

You also aren’t allowed to: (a) do anything that violates local, state, national, or international law or
breaches any of your contractual obligations or fiduciary duties, (b) share your password, let anyone besides
yourself access your account, or do anything that might put your account at risk, (c) attempt to access any other
user’s account, (d) reproduce, transfer, sell, resell, or otherwise misuse any content from our Services,
unless specifically authorized to do so, (e) access, tamper with, or use non-public areas of our systems, unless
specifically authorized to do so, (f) break or circumvent our authentication or security measures or otherwise test
the vulnerability of our systems or networks, unless specifically authorized to do so, (g) try to reverse engineer
any portion of our Services or use any robot, spider, site search/retrieval application, or other manual or
automatic device to retrieve, index, “scrape,” “data mine,” or otherwise gather content, (h)
try to interfere with any user, host, or network, for example by sending a virus, overloading, spamming, or
mail-bombing, (i) use our Services to distribute malware, (j) impersonate or misrepresent your affiliation with any
person or entity, (k), remove or obscure any copyright, trademark, or other proprietary notice from the Services;
use the Services for any purpose not reasonable intended by axle, or (m) encourage or help anyone do any of the
things on this list.

7. Miscellaneous Legal Terms

Limitation of Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXLE SHALL NOT BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED
DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM: (A) YOUR
ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY PARTY OTHER THAN
AXLE, INCLUDING WITHOUT LIMITATION, ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT; OR (C) UNAUTHORIZED ACCESS, USE,
OR ALTERATION OF YOUR CONTENT OR INFORMATION. IN NO EVENT SHALL AXLE’S AGGREGATE LIABILITY FOR ALL CLAIMS
RELATED TO THE SERVICES EXCEED TWENTY U.S. DOLLARS ($20) OR THE TOTAL AMOUNT OF FEES RECEIVED BY AXLE FROM YOU FOR
THE USE OF PAID SERVICES DURING THE PAST SIX MONTHS, WHICHEVER IS GREATER.

YOU ACKNOWLEDGE AND AGREE THAT THE DISCLAIMERS AND THE LIMITATIONS OF LIABILITY SET FORTH IN THIS TERMS OF USE
REFLECT A REASONABLE AND FAIR ALLOCATION OF RISK BETWEEN YOU AND AXLE, AND THAT THESE LIMITATIONS ARE AN ESSENTIAL
BASIS TO AXLE’S ABILITY TO MAKE THE SERVICES AVAILABLE TO YOU ON AN ECONOMICALLY FEASIBLE BASIS.

YOU AGREE THAT ANY CAUSE OF ACTION RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF
ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

Indemnification. You agree to indemnify, defend, and hold Axle harmless from any and all claims, liabilities,
expenses, and damages (to the extent attributable to you under the applicable law), including reasonable
attorneys’ fees and costs, made by any third party related to: (a) your use or attempted use of the Services in
violation of these Terms; (b) your violation of any law or rights of any third party; or (c) User Content, including
without limitation any claim of infringement or misappropriation of intellectual property or other proprietary
rights.

Governing Law. You agree that these Terms will be governed by the laws of the State of Washington, excluding its
conflicts of law provisions. In the event of any dispute related to these Terms that is not subject to binding
arbitration, you and axle will submit to the personal jurisdiction of and exclusive venue in the federal and state
courts located in and serving King County, Washington as the legal forum for any such dispute.

Binding Arbitration. The parties agree to (1) first use best efforts to settle through good-faith negotiations, and
then (2) submit to binding arbitration any and all disputes, claims, or controversies of any kind, whether based on
statute, regulation, constitution, common law, equity, or any other legal basis or theory, and whether pre-existing,
present, or future, that arise out of or relate to our Services, these Terms, and/or any other relationship or
dispute between you and us, including without limitation (i) the scope, applicability, or enforceability of these
Terms and/or this arbitration provision, and (ii) relationships with third parties who are not parties to these
Terms or this arbitration provision to the fullest extent permitted by applicable law (each a “Claim,”
and collectively the “Claims”).

Arbitration Rules and Applicability. Any and all Claims shall be submitted for binding arbitration in accordance
with the Consumer Arbitration Rules of the American Arbitration Association (the “AAA Rules”), as
amended, in effect at the time arbitration is initiated. The AAA Rules are available online at www.adr.org or by
calling (800) 778-7879, and are hereby incorporated by reference. In the event of any inconsistency between this
arbitration provision and the AAA Rules, such inconsistency shall be resolved in favor of this provision. A single,
neutral arbitrator selected in accordance with the AAA Rules shall decide all Claims and the arbitration will be
held in English. The arbitrator’s decision will follow the terms of this Agreement and will be final and
binding. The arbitrator will have authority to award temporary, interim or permanent injunctive relief or relief
providing for specific performance of this Agreement, but only to the extent necessary to provide relief warranted
by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in
any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in this Agreement will preclude
you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek
relief against us for you. You and we agree that the arbitration shall be kept confidential and that the existence
of the proceeding and any element of it (including, without limitation, any pleadings, briefs or other documents
submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the
arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or
by applicable disclosure rules and regulations of governmental agencies.

Class Action Waiver. You agree that any arbitration under these Terms will take place on an individual basis; class
arbitrations and class actions are not permitted and you are agreeing to give up the ability to participate in a
class action. Notwithstanding anything to the contrary in these Terms or in the AAA Rules, disputes regarding the
enforceability, revocability, or validity of the foregoing class action waiver may be resolved only by a civil court
of competent jurisdiction and not by an arbitrator. In any case in which (i) the dispute is filed as a class,
collective, or representative action, and (ii) there is a final judicial determination that all or part of such
class action waiver is unenforceable, then the class, collective, and/or representative action, to that extent, must
be litigated in a civil court of competent jurisdiction, but the portion of such class action waiver that is
enforceable shall be enforced in arbitration.

Small Claims Court. This arbitration agreement does not preclude you or us from seeking action by federal, state, or
local government agencies. You and we also have the right to exercise self-help remedies, such as set-off, or to
bring qualifying claims in small claims court so long as the matter remains in such court and advances only on an
individual (non-class, non-representative) basis. In addition, you and we retain the right to apply to any court of
competent jurisdiction for provisional or ancillary relief, including pre-arbitral attachments or preliminary
injunctions, and any such request shall not be deemed incompatible with any of these Terms, nor a waiver of the
right to have disputes submitted to arbitration as provided in this provision.

Severability. A court may sever any portion of this Binding Arbitration and Class Action Waiver Section that it finds
to be unenforceable, except for the prohibitions on any Claim being handled on a class or representative basis, and
the remaining portions of this arbitration provision will remain valid and enforceable. No waiver of any provision
of this Section will be effective or enforceable unless recorded in a writing signed by the party waiving such a
right or requirement. Such a waiver shall not waive or affect any other portion of these Terms.

Waiver of Jury Trial. You and axle are each waiving the right to trial by a jury and instead choosing to have claims
and disputes resolved by arbitration. Except for disputes that qualify for small claims court, all disputes arising
out of or related to these Terms or any aspect of the relationship between you and axle, whether based in contract,
tort, statute, fraud, misrepresentation, or any other legal theory, will be resolved pursuant to these Terms. Except
as provided above regarding the class action waiver, such disputes include, without limitation, disputes arising out
of or relating to interpretation or application of this arbitration provision, including the enforceability,
revocability or validity of the arbitration provision or any portion of the arbitration provision. All such matters
shall be decided by an arbitrator and not by a court or judge. However, as set forth above, the preceding
arbitration requirement shall not apply to disputes to the extent relating to the interpretation or application of
the class action waiver above, including its enforceability, revocability, or validity.

THIS BINDING ARBITRATION AND CLASS ACTION WAIVER SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A
COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, AND
THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN THE AAA RULES. OTHER RIGHTS THAT YOU OR COURSERA WOULD HAVE
IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

8. Get in Touch

Email us at team@axlemobility.com anytime – we love feedback!